Shipping Policy

Thank you for shopping with Lunvera. We are committed to providing a smooth, reliable, and convenient shopping experience for customers across the United Arab Emirates.

Please review the following Shipping Policy before placing your order.

1. Shipping Coverage

Lunvera currently offers delivery across the United Arab Emirates (UAE).

We aim to deliver orders to the address provided by the customer during checkout. Please ensure that your delivery address, phone number, and other contact details are accurate and complete.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Once your order has been processed and handed over to our delivery partner, you may receive shipping or tracking information where available.

Orders placed on weekends or UAE public holidays may require additional processing time.

3. Delivery Time

Estimated delivery within the UAE is generally 2–7 business days after order processing.

Delivery times may vary depending on:

• Delivery location

• Courier availability

• Product availability

• Weather conditions

• Public holidays

• Unexpected logistical circumstances

• Incorrect or incomplete delivery information

Delivery estimates are provided as a guideline and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Lunvera may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly displayed on our website.

5. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may choose COD as a payment method during checkout.

COD availability may depend on the delivery location, product, or courier service.

Customers who select COD are requested to provide a valid phone number and be available to receive the order.

6. Order Tracking

If tracking is available for your order, Lunvera or its delivery partner may provide tracking details after the order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

7. Delayed Deliveries

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

If your order is significantly delayed, please contact us at:

Email: awab120315@gmail.com

We will assist you in checking the status of your shipment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Lunvera is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address or contact information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier cannot reach the customer, the courier may make another delivery attempt or contact the customer to arrange delivery.

Additional charges may apply where a new shipment or re-delivery is required, depending on the circumstances.

10. Damaged or Missing Packages

If your package arrives visibly damaged, please contact Lunvera as soon as possible.

For damaged, missing, or incorrect items, please email us at awab120315@gmail.com with your order number and relevant photographs or other supporting information so that we can investigate the issue and assist you.

11. Product Availability

In rare circumstances, an item may become temporarily unavailable after an order is placed.

If this occurs, we will contact the customer regarding the available options, which may include waiting for the item, selecting an alternative where applicable, or receiving a refund where appropriate.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: Lunvera
Email: awab120315@gmail.com
Location: United Arab Emirates

We appreciate your trust in Lunvera and look forward to serving you.

Lunvera — Quality Products. Convenient Shopping.